Heather Mak
Manager
“In the face of rapid population growth and dwindling resources, the way we live, work, and play will need to be completely transformed. Companies who take a holistic view, understand their stakeholders, and use scarcity as a catalyst for innovation, will be the ones that succeed.”
Based in London, Heather focuses on brands and fast moving consumer goods, where her past and present consulting portfolio includes clients such as ALDI, Coca-Cola, DSM, Nestlé, Sara Lee and Volkswagen. She recently co-authored the publication Signed, Sealed… Delivered?, which focuses on sustainability standards, certifications and labels, their value and challenge to business, how businesses should make the best use out of them, and how they fit in the context of a larger sustainability toolkit.
Heather is experienced in CSR strategy development and reporting, materiality, community investment, carbon management and stakeholder engagement. Previously, Heather worked at Canadian Business for Social Responsibility as a CSR Advisor for the retail sector and in various in-house sales and marketing roles in global fast moving consumer goods companies, including Storck, L’Oreal, and Procter & Gamble.
- Education
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- – McGill University, B.Com Marketing
– York University Schulich School of Business, MBA Business & Sustainability
- – McGill University, B.Com Marketing
- Personal Interests
- Contemporary art, markets, visiting the world’s Chinatowns and Frank Lloyd Wright buildings, stories, snorkeling, hiking, cooking, reading, music
- Languages
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- English
French
Cantonese (conversational)
- English
Heather on the web
Recent Thinking
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Make Way for the New China
Heather Mak shares some thoughts after her recent trip to Guangzhou, China
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Addressing Big Hairy Audacious Gaps
Heather Mak writes on how companies need to meet - not just set - Big Hairy Audacious Goals.
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Eco-labels: radical rethink required
Heather Mak shares thoughts on why and how sustainability labels should focus more on actual company…
Heather Mak
- Mohammed Al-Shawaf
- Alicia Ayars
- Frances Buckingham
- Marion Chivot
- Lindsay Clinton
- John Elkington
- Jeff Erikson
- Chris Guenther
- Julia Harrison
- Amy Hawke
- Elliot Jackson
- Aaron Jaffe
- Geoff Kendall
- Geoff Lye
- Mark Lee
- Huw Maggs
- Heather Mak
- Helen Marsland
- Nadine Mendelbaum
- Michael Sadowski
- John Schaetzl
- Lorraine Smith
- Elvira Thissen
- Kyle Whitaker
- Rob Cameron

