Corporate reputations and brands live or die on the back of how dilemmas are scoped, engaged and resolved. What exactly is the issue, according to whom? What are costs and choices face the company? How can it resolve things and retain control and credibility?
What We Do
Issue management and stakeholder engagement are powerful approaches to help identify and manage critical dilemmas in a business.
A dilemma, associated options and trade-offs can often only be confidently scoped through a clear engagement process. Our approach will give you confidence that your business understanding of the dilemma and its likely solutions are smart to the expectations of key external stakeholders.
Further Information
Many of our reports help to frame the future dilemmas facing business in this area. Of particular interest will be The Changing Landscape of Liability which looks at the future for both legal and moral liability. Most of our Issue Briefs also frame the dilemmas presented to business as a result of potentially contentious corporate responsibility issues.
While not all the issues that we work on can be described as dilemmas, many of the case studies involve helping a business think around options with regard to potentially contentious issues. The BT Geography of Jobs paper Good Migrations may be of particular interest with regard to dilemmas around offshoring jobs.
