Returns policy:
We aim to produce quality information in our books and reports and we seek to engage our readers in debate. If you have reason to disagree with our content or think our material does not live up to your expected quality, we encourage you to contact us.
Please e-mail info@sustainability.com and we will aim to put you in contact with an appropriate member of the SustainAbility core team who would be able to address your questions directly.
Paper copies:
Return paper reports or books to us in their original condition, within 30 days, and we will issue a full refund for the price you paid for the item. If you have received a damaged paper report or book we will be happy to replace or refund upon return. If you have received a paper report or book in error please contact us within 30 days of receipt and we will be happy to refund all costs upon return.
Online reports:
Because of the nature of online reports we are unable to offer an automatic returns policy. However, we will be happy to consider any complaints or comments about these services. Please contact us immediately - or within 48 hours - if you would like us to consider a refund.
Privacy
We use the information we collect about you to process orders.
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
We may also use the information we collect to occasionally notify you about new SustainAbility publications that we think you'll find of interest. If you would rather not receive this information, please mark the box at the bottom of your order form or send an e-mail to info@sustainability.com.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Security
No customers shopping at this store have ever reported fraudulent use of a credit or debit card as a result of purchases made with us. The security of your transaction is guaranteed by the following measures in place both at our site and in the credit industry as a whole: The secure connection (using Secure Sockets Layer or SSL technology) which you have to our server ensures that all the data transmitted either way has been encrypted before being transmitted across the internet. You can be sure that SSL is being used by the 'lock' icon shown on the status bar of your browser.
In the event of fraudulent use of your card, most banks and card issuers either cover all the charges that result from unauthorized use of your credit/debit card, or limit your liability to just £50.00.
Important:
This security guarantee only applies to sales made on the secure server. In the event of unauthorized use of your credit/debit card, you are responsible for notifying your card issuer in accordance with it's reporting rules and regulations.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide our online report features. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Most functions on the SustainAbility website require cookies to be activated.
Assistance with Placing Orders
For assistance with placing an order, please contact us:
e-mail info@sustainability.com; telephone +44 (0)20 7269 6900.
